Unfortunately, I ended up with a flat tire about two weekends ago (definitely saw this coming, considering the tread on all four of my tires were worn down). I called… read more Joe's Tires and was quoted $532.99 for “out the door pricing, with EVERYTHING included” for four Falken tires. I was happy with the price, so I scheduled a next-day appointment. The morning of my appointment, I called to inquire about pricing for a different set of tires. Come to find that, while I was told the $532.99 quote was for a comprehensive service, she noted on her end that it was without alignment, which would cost an additional $120. Had this information been disclosed to me during my initial inquiry, I would have continued to shop around and consider other local shops. Being that street cleaning was scheduled for the upcoming Monday, it was important that I towed my car and resolved this before the weekend ended. I spoke to Carlos and expressed my dissatisfaction with the service I received over the phone – I felt as though the person I originally spoke to knew I was working on a tight timeline and took advantage of that fact by being dishonest about pricing. He was willing to remedy the situation by providing excellent customer service. Carlos offered me the alignment for $89 and gave me a $10 discount on each tire to match the pricing of the tire I was calling to inquire about. The total for this service was approximately $570 (including all four tires, a tire disposal fee, alignment, balancing, wheel weights, and a warranty) and it was quick and easy. All tires purchased from Joe's come with a warranty, which is a huge plus! I plan to return as a customer in the future and to recommend this business to my friends and family. Thank you for the excellent customer service Carlos and Joe's Tires!
I got exceptional service here at Joe's Tires! I went in for a flat tire and was able to be seen immediately on a Saturday. They also found another nail… read more in another tire! They were able to patch one for about ~$30 and had to get a new tire for the other. It was a bummer but they were able to handle it all for me and get me on the road by the next business day- Monday because they are closed on Sundays. Total was about $250-$280- not bad for patch, new tire, labor. Also the staff was incredibly friendly and understanding that I was upset- not at them but me getting nails in my tires *facepalm*. It was lame but glad Joe's Tires were there to help in a stressful time with the most hospitality!
I got two nails stuck in my tire and my tire pressure alert went up. Got my car fixed up same day for the price promised ($30) and patched up… read more my tire. Highly recommend Tito, super friendly and efficient. Thanks for the good work!
My experiences with Joe's Tires have always been great. A few years ago I hit a bad pothole, resulting in damaged tires and two cracked shock absorbers. The repair quote… read more from my dealer made me cry. I'd gotten new tires from Joe's not that long before, and decided to call them for a second opinion. They fixed my car for significantly less and did great work. That made me a loyal customer. Recently hit another pot hole on a dark rural road, which put the car so badly out of alignment I had to pull the steering wheel to the left to keep the car straight. I was really lucky that nothing was truly broken, and the good folks at Joe's were able to correct the severe misalignment and get me up and running smoothly again. From tires, to new break pads, to car batteries, to alignments, and new windshield wipers, I've always felt treated fairly, and with kindness and respect. Thank you, Joe's Tires!
Incredible service. Indeed, as others have said, Tito and his team went above and beyond. Tito explained everything in great detail, educated us about tires in general, gave us options,… read more zero pressure about anything, incredibly thorough, kind, respectful, competent, efficient, and more. Many thanks to Tito and Jose! I can't imagine going anywhere else.