We got a flat tire in Berkeley and hobbled into Joe's Tires on a Saturday morning. Even without an appointment, they were able to look at our car immediately. It… read more was determined that we needed a new tire which they didn't have in stock since it was an uncommon type. They went out of their way to get one from their warehouse in Richmond and had us on our way within aa couple of hours. They were very helpful and knowledgeable. Tito was great!
I went over a curb with my Fiat. The dealer fixed everything and the last was an alignment. I thought I'd save money so made an appointment withJoe's. When I… read more went to pick up the car Jose said two tires couldn't be aligned because there were two parts missing and it would cost me $700 more. I went back to the dealer who
aligned the tires. Joe's is a RIP off. Senior gray haired ladies and others BEWARE !!
Unfortunately, I ended up with a flat tire about two weekends ago (definitely saw this coming, considering the tread on all four of my tires were worn down). I called… read more Joe's Tires and was quoted $532.99 for “out the door pricing, with EVERYTHING included” for four Falken tires. I was happy with the price, so I scheduled a next-day appointment. The morning of my appointment, I called to inquire about pricing for a different set of tires. Come to find that, while I was told the $532.99 quote was for a comprehensive service, she noted on her end that it was without alignment, which would cost an additional $120. Had this information been disclosed to me during my initial inquiry, I would have continued to shop around and consider other local shops. Being that street cleaning was scheduled for the upcoming Monday, it was important that I towed my car and resolved this before the weekend ended. I spoke to Carlos and expressed my dissatisfaction with the service I received over the phone – I felt as though the person I originally spoke to knew I was working on a tight timeline and took advantage of that fact by being dishonest about pricing. He was willing to remedy the situation by providing excellent customer service. Carlos offered me the alignment for $89 and gave me a $10 discount on each tire to match the pricing of the tire I was calling to inquire about. The total for this service was approximately $570 (including all four tires, a tire disposal fee, alignment, balancing, wheel weights, and a warranty) and it was quick and easy. All tires purchased from Joe's come with a warranty, which is a huge plus! I plan to return as a customer in the future and to recommend this business to my friends and family. Thank you for the excellent customer service Carlos and Joe's Tires!
I got exceptional service here at Joe's Tires! I went in for a flat tire and was able to be seen immediately on a Saturday. They also found another nail… read more in another tire! They were able to patch one for about ~$30 and had to get a new tire for the other. It was a bummer but they were able to handle it all for me and get me on the road by the next business day- Monday because they are closed on Sundays. Total was about $250-$280- not bad for patch, new tire, labor. Also the staff was incredibly friendly and understanding that I was upset- not at them but me getting nails in my tires *facepalm*. It was lame but glad Joe's Tires were there to help in a stressful time with the most hospitality!
Incredible service. Indeed, as others have said, Tito and his team went above and beyond. Tito explained everything in great detail, educated us about tires in general, gave us options,… read more zero pressure about anything, incredibly thorough, kind, respectful, competent, efficient, and more. Many thanks to Tito and Jose! I can't imagine going anywhere else.