Unfortunately, I ended up with a flat tire about two weekends ago (definitely saw this coming, considering the tread on all four of my tires were worn down). I called… read more Joe's Tires and was quoted $532.99 for “out the door pricing, with EVERYTHING included” for four Falken tires. I was happy with the price, so I scheduled a next-day appointment. The morning of my appointment, I called to inquire about pricing for a different set of tires. Come to find that, while I was told the $532.99 quote was for a comprehensive service, she noted on her end that it was without alignment, which would cost an additional $120. Had this information been disclosed to me during my initial inquiry, I would have continued to shop around and consider other local shops. Being that street cleaning was scheduled for the upcoming Monday, it was important that I towed my car and resolved this before the weekend ended. I spoke to Carlos and expressed my dissatisfaction with the service I received over the phone – I felt as though the person I originally spoke to knew I was working on a tight timeline and took advantage of that fact by being dishonest about pricing. He was willing to remedy the situation by providing excellent customer service. Carlos offered me the alignment for $89 and gave me a $10 discount on each tire to match the pricing of the tire I was calling to inquire about. The total for this service was approximately $570 (including all four tires, a tire disposal fee, alignment, balancing, wheel weights, and a warranty) and it was quick and easy. All tires purchased from Joe's come with a warranty, which is a huge plus! I plan to return as a customer in the future and to recommend this business to my friends and family. Thank you for the excellent customer service Carlos and Joe's Tires!
I went over a curb with my Fiat. The dealer fixed everything and the last was an alignment. I thought I'd save money so made an appointment withJoe's. When I… read more went to pick up the car Jose said two tires couldn't be aligned because there were two parts missing and it would cost me $700 more. I went back to the dealer who
aligned the tires. Joe's is a RIP off. Senior gray haired ladies and others BEWARE !!
I got exceptional service here at Joe's Tires! I went in for a flat tire and was able to be seen immediately on a Saturday. They also found another nail… read more in another tire! They were able to patch one for about ~$30 and had to get a new tire for the other. It was a bummer but they were able to handle it all for me and get me on the road by the next business day- Monday because they are closed on Sundays. Total was about $250-$280- not bad for patch, new tire, labor. Also the staff was incredibly friendly and understanding that I was upset- not at them but me getting nails in my tires *facepalm*. It was lame but glad Joe's Tires were there to help in a stressful time with the most hospitality!
We got a flat tire in Berkeley and hobbled into Joe's Tires on a Saturday morning. Even without an appointment, they were able to look at our car immediately. It… read more was determined that we needed a new tire which they didn't have in stock since it was an uncommon type. They went out of their way to get one from their warehouse in Richmond and had us on our way within aa couple of hours. They were very helpful and knowledgeable. Tito was great!
I can't say enough good thing's about Joe's Tires. We bought a set of four tires about 10 months ago for our Toyota Highlander and the price was great. The… read more team installed them quickly and they were very helpful and polite. We just had a flat (ran over a screw) and they fixed it for free. Not only was it covered by their warranty but they put it back on the car and remounted my spare under the car. Really great customer service! We will definitely buy from them again. Highly recommended.
Tito!!! You and your team went above and beyond! Thank you.
I want to share what an amazing and generous experience I had
Last Thursday working with Paul and Manuel(and Tito at… read more the referral tire shop down the road- Joe's Tires.)
I was driving home from UCSF with my partner who just had shoulder surgery and was post-op 2 hours.
We were driving along the 580/80 just before the Richmond Bridge split, and my brand new Volvo XC60 Hybrid, Pirelli Scorpion low profile tire blew out. There was a bolt in it that dislodged and the tire lost air.
We safely pulled off the freeway, not knowing the area at all, into a industrial area with few around.
As we turned the corner, we saw Toyota Berkeley Autobody. In a panic with the patient in the car, I parked and walked in asking for help.
Paul saw my concern and immediately had me pull in to assess the problem and learned these cars do not have spares because of the battery in the back for hybrid use.
A flaw about this high end Volvo.
Paul and Manuel swiftly went into problem solving mode while I called a friend to pick up my patient in the car.
They took great care of me for the next several hours helping me get to a nearby tire place and put a temp tire on my car. These tires are not in stock anywhere as they are specialized, another issue to take up with Volvo. (I have had 7 Volvo cars and never an issues with tires like this because Of the hybrid.
Paul a d Tito at Joe's Tires did not charge me for their time or help with any of this. They saw two people in need of help and put us ahead of any financial gain.
Generous, kind, helpful, willing! We need more of this in the world. Thank you Paul, Manuel, and Tito.
We are home safe and swiftly because of you 3 kind men
Incredible service. Indeed, as others have said, Tito and his team went above and beyond. Tito explained everything in great detail, educated us about tires in general, gave us options,… read more zero pressure about anything, incredibly thorough, kind, respectful, competent, efficient, and more. Many thanks to Tito and Jose! I can't imagine going anywhere else.