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Customer Reviews – Joe's Tires

Customer Reviews

  Best tire shop in the area, Tito and Carlos are always helpful . I’ve never gotten a video inspection from a tire shop that’s is amazing !

thumb jason c.
1/19/2024

  Great service. Honest. Helpful. Friendly. Tito and Carlos know their tires. Would definitely recommend.

thumb Lynne H.
6/14/2023

  Very friendly, super fast service and a great deal. Carlos was super helpful and made my experience a joy! Highly recommend

thumb Luke R.
4/15/2023

  I’ll always go to Joe’s now. The other week on a Saturday, I noticed a tire in really bad shape, and I was just a couple blocks from Joe’s. I drove there. When I saw how busy they were, the line of cars waiting to get in, the busy waiting area, technicians running around all over there place, I did not expect they would be able to take me that day.

They did, no problem – what a place! They are so professional, knowledgeable, efficient and NICE. They easily and smoothly handled all us customers. My technician quickly helped me pick tires, someone gave me a ride home, 2 hours later the same person picked me up and it was all done. EASY!

I’m a super-happy customer. I’ve been going to America’s Tires in Walnut Creek for 20 years, and they are excellent too. But what convenience to have this kind of customer service, and a ride home, that meant a lot. From now on, it’s Joe’s. I’m so happy I found them.

thumb Sharon S.
3/07/2023

  Extra large screw in my tire; they fixed it the same day and under an hour. They repaired and rotated! The front desk guys were both nice as well. Cheers!

thumb sambacat w.
1/19/2024

  Definitely the most wonderful tire experience ever! I know nothing about tires but my mechanic said I needed new front tires and recommended Joe’s…I called and they scheduled an appointment for the next day. In addition to ordering the correct tires, they discovered I had a bent rim and bad tire on the back. They got the rim repaired and did an alignment. OMG…what a difference in driving that made. Every single person I dealt with was just wonderful and I am very grateful to have this place as a resource for the future. I would give it 10 stars!

thumb Marci S.
3/03/2024

  Friendly and reliable service. Quickly diagnosed the issue with our tires and gave us options to address.

thumb Peter B.
9/16/2023

  I needed new tires fast – it was an emergency – and they got me in on short notice. Super kind, too. Will come back.

thumb Haley H.
2/18/2023

  Came 15 min to 6pm for them to check my tires… the guy said I have another job I can’t help you.

Manager said: “tire repair takes an hour”

Horrible service.
Is not even about the closing time, is the employees’ attitude.

thumb Yudith V.
5/19/2023

  The guy I initially spoke to over the phone in the morning was really nice and patient with all of my questions while I was trying to figure out the best solution for my circumstance (hence 2 stars instead of 1). I tried to give a call back later in the day to make sure there’s still availability for the tire I needed, however both times the phone was answered and got hung up right away.

I’m hesitant on ever coming back as a customer, as I understand business can fluctuate a lot throughout the day and I wouldn’t mind being on hold until the customers in store were served, but a customer over the phone should be given the same respect and attention.

thumb Cindy N.
12/16/2022

  Tito was awesome. Got my company car in and out for a reasonable price and he communicated well. He made sure I got what I needed (tires and alignment) and didn’t try to fluff the service or price up. Solid place for business. I will be listing this place as my companies go to for service.

thumb Yin L.
1/15/2024

  Got a flat driving around Berkeley. Needed a fix or replacement tire. Got a brand new tire I guess was fine and worked. But not a good deal. Nice folks. Quick and good if you in a pinch around CollegeTown.

thumb Dom C.
3/23/2023

  Joe’s Tire is the place to go if you ever need your tires replaced or any tire services -the business goes out of its way to provide excellent service.

thumb Sheila Z.
9/12/2023

  So I realized my car had a very flat tire today and called around to see if I could get a same-day fix. Other places said no or were hard to get a hold of but when I called Joe’s, they said they could do it and they did! I was so relieved to be able to get it taken care of and Tito and his guys did an amazing job.

Honestly, going to a garage or a place that works on cars as a woman who doesn’t know very much about cars is intimidating. This obviously wasn’t something I could have put off for later (I would have if I could have ) so in we went. Tito was upfront, honest, and knowledgeable and which made me feel comfortable about the whole process and service. We ended up having to replace two of my tires so Tito explained AND showed me why (which was helpful so I didn’t feel like I was getting taken advantage of). AND these new tires even come with a warranty that my previous tires didn’t have!

I’d recommend this tire shop to anyone in the area who needs a tire rotation, realignment, or replacement. I’m glad I came here and won’t be anxious at all about bringing my car back for my next tire rotation. These guys are great and worth every cent.

Thank you, Tito!

thumb Ally Y.
2/27/2023

  They were reasonably priced, very pleasant and honest. They could have tricked me into buying a new tire when all it really needed was a patch. When I do need new tires, I will definitely go to this place. Their shop is immaculately clean, and they have a nice waiting area.

thumb Brian R.
11/17/2023

  This review is long overdue. I’ve been going to Joe’s for years, I think 3 sets of tires now. They are honest and stand by their product.

thumb Brian C.
1/18/2024

  My air pressure light came on again a couple days after I had filled the tires due to my front right tire being low. After re-checking, I realized the tire must have a leak. I drive into Joe’s Tires straight from summer camp pick up after a very short search for places nearby– shortly after 4pm. I expected to have to make an appointment for the next day or later in the week and also assumed I would need to replace the tire. To my surprise and delight, I was helped right away. They took the car and said it would probably be about an hour. 15 minutes later they called to say it was a simple fix– a screw had punctured the tire and they plugged the hole and patched it up. $35 and 15 minutes?? Amazing. They have my business for our two family cars for life!! Friendly, fast, fair.

thumb Anjuna L.
7/31/2023

  Really good service. Tito advised me on my options for tires in a very trustworthy manner, without making any hard sells. Also, they said they’ll provide free tire rotation after 6 months.

thumb Paul M.
10/29/2023

  Tesla had failed me and my alignment was severely off resulting in my tire wear being very uneven.

No fear because Joe’s Tires fixed it well within the allotted estimate time (just over an hour vs the est. 2 hours). I even had to cut my coffee time short because they were so quick, which, as an added bonus there are tons of shops and restaurants around the area to hang out at while you wait.

thumb Tien N.
5/20/2023

  This is complete and total BS:

“Recognizing the urgency of your situation, we regret any frustration it may have caused. Our team suggested leaving the vehicle for at least two hours or scheduling an appointment at 8:00 am the following day. We understand that these options might not have aligned with your immediate needs, and we apologize for any inconvenience.”

The only option offered was coming back the next day. How does that work when one has a tire that won’t hold air. This is another example of why I will never ever give this company my business again, they are liars.

thumb Robert P.
3/10/2024
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