Had a flat tire, and decided it was time for new shoes for my Tesla. It was evening hours, so I bought tires online on Joe’s website for next day… read more delivery, and called next morning for installation appointment. They took me in the same day.
Entire experience was professional, courteous and flawless. Had all 4 tires changed and car realigned (which is not straightforward with Tesla) in under 2 hours. They even changed the valve stems and caps for free.
Would (and likely: will) go there again.
Tito was awesome. Got my company car in and out for a reasonable price and he communicated well. He made sure I got what I needed (tires and alignment) and… read more didn’t try to fluff the service or price up. Solid place for business. I will be listing this place as my companies go to for service.
I’ll always go to Joe’s now. The other week on a Saturday, I noticed a tire in really bad shape, and I was just a couple blocks from Joe’s.… read more I drove there. When I saw how busy they were, the line of cars waiting to get in, the busy waiting area, technicians running around all over there place, I did not expect they would be able to take me that day.
They did, no problem – what a place! They are so professional, knowledgeable, efficient and NICE. They easily and smoothly handled all us customers. My technician quickly helped me pick tires, someone gave me a ride home, 2 hours later the same person picked me up and it was all done. EASY!
I’m a super-happy customer. I’ve been going to America’s Tires in Walnut Creek for 20 years, and they are excellent too. But what convenience to have this kind of customer service, and a ride home, that meant a lot. From now on, it’s Joe’s. I’m so happy I found them.
My air pressure light came on again a couple days after I had filled the tires due to my front right tire being low. After re-checking, I realized the… read more tire must have a leak. I drive into Joe’s Tires straight from summer camp pick up after a very short search for places nearby– shortly after 4pm. I expected to have to make an appointment for the next day or later in the week and also assumed I would need to replace the tire. To my surprise and delight, I was helped right away. They took the car and said it would probably be about an hour. 15 minutes later they called to say it was a simple fix– a screw had punctured the tire and they plugged the hole and patched it up. $35 and 15 minutes?? Amazing. They have my business for our two family cars for life!! Friendly, fast, fair.
Almost got stuck up in Tilden with a very flat tire, lucky I had a portable compressor with me. Was able to make it down to Joe’s, it was pouring… read more rain. Front desk guy was rude and unhelpful, told me they couldn’t help me until the next day. Ah, I obviously have an immediate situation here, don’t think I can get home. Note: I bought the set of tires currently on my car from Joe’s last year. In fact, the family has purchased 6 sets of tires over the years. Front desk guy didn’t care.
Went to Don’s on Gilman, after having to put more air in the tire so I could make it there. Staff at Don’s was friendly and sympathetic, they were very busy but took care of the tire within an hour.
Will never again do business with Joe’s tires as they obviously don’t care about long time customers.
One other note, Joe’s tried to talk me into a brake job when I had these tires installed. Took the car to my long time family mechanic, he said brakes had plenty of life left on them. Two years later had the brakes done at my family mechanic, price was $100 less than Joe’s had quoted me.
The guy I initially spoke to over the phone in the morning was really nice and patient with all of my questions while I was trying to figure out the… read more best solution for my circumstance (hence 2 stars instead of 1). I tried to give a call back later in the day to make sure there’s still availability for the tire I needed, however both times the phone was answered and got hung up right away.
I’m hesitant on ever coming back as a customer, as I understand business can fluctuate a lot throughout the day and I wouldn’t mind being on hold until the customers in store were served, but a customer over the phone should be given the same respect and attention.