Last night I got a flat tire at 4:45 and my regular tire shop couldn't help me so I called Joe's and I took my car down there immediately. I… read more thought I would have to wait til the next day but they stayed a little late and fixed it with a smile. They are my new favorite tire shop in Berkeley! Thanks Joe's for going to extra mile. Having my car back for the weekend makes a huge difference!
Called in to make an appointment for an wheel alignment and some rude as* hat refused to put me through to make one then hung up on me. I was… read more inquiring to purchase 4 new tires as well. Instantly lost my business. Worst customer service, EVER.
The guy I initially spoke to over the phone in the morning was really nice and patient with all of my questions while I was trying to figure out the… read more best solution for my circumstance (hence 2 stars instead of 1). I tried to give a call back later in the day to make sure there's still availability for the tire I needed, however both times the phone was answered and got hung up right away.
I'm hesitant on ever coming back as a customer, as I understand business can fluctuate a lot throughout the day and I wouldn't mind being on hold until the customers in store were served, but a customer over the phone should be given the same respect and attention.
Joes tires is amazing! They were there for me when Toyota of Berkeley referred me when I was having tire troubles. But what truly makes them amazing in my book… read more is that, when my tired were low on air and my check tire pressure light came on, I called and they had me come over right away. They filled the air in my tires, the light went away, and they didn't charge me anything for it. That's some great neighborly kindness. I really appreciate that. Until next time.
Tesla had failed me and my alignment was severely off resulting in my tire wear being very uneven.
No fear because Joe's Tires fixed it well within the allotted estimate time… read more (just over an hour vs the est. 2 hours). I even had to cut my coffee time short because they were so quick, which, as an added bonus there are tons of shops and restaurants around the area to hang out at while you wait.
My air pressure light came on again a couple days after I had filled the tires due to my front right tire being low. After re-checking, I realized the tire… read more must have a leak. I drive into Joe's Tires straight from summer camp pick up after a very short search for places nearby– shortly after 4pm. I expected to have to make an appointment for the next day or later in the week and also assumed I would need to replace the tire. To my surprise and delight, I was helped right away. They took the car and said it would probably be about an hour. 15 minutes later they called to say it was a simple fix– a screw had punctured the tire and they plugged the hole and patched it up. $35 and 15 minutes?? Amazing. They have my business for our two family cars for life!! Friendly, fast, fair.