So I realized my car had a very flat tire today and called around to see if I could get a same-day fix. Other places said no or were hard… read more to get a hold of but when I called Joe's, they said they could do it and they did! I was so relieved to be able to get it taken care of and Tito and his guys did an amazing job.
Honestly, going to a garage or a place that works on cars as a woman who doesn't know very much about cars is intimidating. This obviously wasn't something I could have put off for later (I would have if I could have ) so in we went. Tito was upfront, honest, and knowledgeable and which made me feel comfortable about the whole process and service. We ended up having to replace two of my tires so Tito explained AND showed me why (which was helpful so I didn't feel like I was getting taken advantage of). AND these new tires even come with a warranty that my previous tires didn't have!
I'd recommend this tire shop to anyone in the area who needs a tire rotation, realignment, or replacement. I'm glad I came here and won't be anxious at all about bringing my car back for my next tire rotation. These guys are great and worth every cent.
Thank you, Tito!
I put off getting my tire looked at, but they were able to get me in for a same day appointment. They were very thorough and took their time to… read more find a hidden nail in my tire. Great service, nice people, clean and comfy waiting area.
The guy I initially spoke to over the phone in the morning was really nice and patient with all of my questions while I was trying to figure out the… read more best solution for my circumstance (hence 2 stars instead of 1). I tried to give a call back later in the day to make sure there's still availability for the tire I needed, however both times the phone was answered and got hung up right away.
I'm hesitant on ever coming back as a customer, as I understand business can fluctuate a lot throughout the day and I wouldn't mind being on hold until the customers in store were served, but a customer over the phone should be given the same respect and attention.
I'll always go to Joe's now. The other week on a Saturday, I noticed a tire in really bad shape, and I was just a couple blocks from Joe's. I… read more drove there. When I saw how busy they were, the line of cars waiting to get in, the busy waiting area, technicians running around all over there place, I did not expect they would be able to take me that day.
They did, no problem – what a place! They are so professional, knowledgeable, efficient and NICE. They easily and smoothly handled all us customers. My technician quickly helped me pick tires, someone gave me a ride home, 2 hours later the same person picked me up and it was all done. EASY!
I'm a super-happy customer. I've been going to America's Tires in Walnut Creek for 20 years, and they are excellent too. But what convenience to have this kind of customer service, and a ride home, that meant a lot. From now on, it's Joe's. I'm so happy I found them.
Came 15 min to 6pm for them to check my tires… the guy said I have another job I can't help you.
Manager said: “tire repair takes an hour”
Horrible… read more service.
Is not even about the closing time, is the employees' attitude.
Had a flat tire, and decided it was time for new shoes for my Tesla. It was evening hours, so I bought tires online on Joe's website for next day… read more delivery, and called next morning for installation appointment. They took me in the same day.
Entire experience was professional, courteous and flawless. Had all 4 tires changed and car realigned (which is not straightforward with Tesla) in under 2 hours. They even changed the valve stems and caps for free.
Would (and likely: will) go there again.