The guy I initially spoke to over the phone in the morning was really nice and patient with all of my questions while I was trying to figure out the… read more best solution for my circumstance (hence 2 stars instead of 1). I tried to give a call back later in the day to make sure there’s still availability for the tire I needed, however both times the phone was answered and got hung up right away.
I’m hesitant on ever coming back as a customer, as I understand business can fluctuate a lot throughout the day and I wouldn’t mind being on hold until the customers in store were served, but a customer over the phone should be given the same respect and attention.
Tesla had failed me and my alignment was severely off resulting in my tire wear being very uneven.
No fear because Joe’s Tires fixed it well within the allotted… read more estimate time (just over an hour vs the est. 2 hours). I even had to cut my coffee time short because they were so quick, which, as an added bonus there are tons of shops and restaurants around the area to hang out at while you wait.
Almost got stuck up in Tilden with a very flat tire, lucky I had a portable compressor with me. Was able to make it down to Joe’s, it was pouring… read more rain. Front desk guy was rude and unhelpful, told me they couldn’t help me until the next day. Ah, I obviously have an immediate situation here, don’t think I can get home. Note: I bought the set of tires currently on my car from Joe’s last year. In fact, the family has purchased 6 sets of tires over the years. Front desk guy didn’t care.
Went to Don’s on Gilman, after having to put more air in the tire so I could make it there. Staff at Don’s was friendly and sympathetic, they were very busy but took care of the tire within an hour.
Will never again do business with Joe’s tires as they obviously don’t care about long time customers.
One other note, Joe’s tried to talk me into a brake job when I had these tires installed. Took the car to my long time family mechanic, he said brakes had plenty of life left on them. Two years later had the brakes done at my family mechanic, price was $100 less than Joe’s had quoted me.
So I realized my car had a very flat tire today and called around to see if I could get a same-day fix. Other places said no or were hard… read more to get a hold of but when I called Joe’s, they said they could do it and they did! I was so relieved to be able to get it taken care of and Tito and his guys did an amazing job.
Honestly, going to a garage or a place that works on cars as a woman who doesn’t know very much about cars is intimidating. This obviously wasn’t something I could have put off for later (I would have if I could have ) so in we went. Tito was upfront, honest, and knowledgeable and which made me feel comfortable about the whole process and service. We ended up having to replace two of my tires so Tito explained AND showed me why (which was helpful so I didn’t feel like I was getting taken advantage of). AND these new tires even come with a warranty that my previous tires didn’t have!
I’d recommend this tire shop to anyone in the area who needs a tire rotation, realignment, or replacement. I’m glad I came here and won’t be anxious at all about bringing my car back for my next tire rotation. These guys are great and worth every cent.
Thank you, Tito!
Really good service. Tito advised me on my options for tires in a very trustworthy manner, without making any hard sells. Also, they said they’ll provide free tire… read more rotation after 6 months.