I brought my car in with a slow leak in one of tires due to a small screw in the center of the tread. My car had also recently developed… read more a slight wobble in the front wheels at highway speeds, that I suspected was due to a slight imbalance in the front wheels.
At the shop the man at the counter told me that I probably needed new front tires, before he even looked at the car. When he did look at the car he said that they could do nothing, as the tread was too badly worn.
I measured my tread depth with my tread gauge and found about 50% tread remaining on the fronts and 38% on the rear. The tire industry guidelines recommend not fixing a puncture if there is less than 20% tread left. Additionally, all my tread had worn evenly across the faces of the tires.
I then went to Don's Tire in Berkeley and they had no problem in fixing the puncture and rebalancing my front wheels, with the result that my car is running smoothly at all speeds.
My next set of Michelin Pilot Sport Cup 2 tires for the car will not be bought from this shop.
Called in to make an appointment for an wheel alignment and some rude as* hat refused to put me through to make one then hung up on me. I was… read more inquiring to purchase 4 new tires as well. Instantly lost my business. Worst customer service, EVER.
Had a flat tire, and decided it was time for new shoes for my Tesla. It was evening hours, so I bought tires online on Joe's website for next day… read more delivery, and called next morning for installation appointment. They took me in the same day.
Entire experience was professional, courteous and flawless. Had all 4 tires changed and car realigned (which is not straightforward with Tesla) in under 2 hours. They even changed the valve stems and caps for free.
Would (and likely: will) go there again.
The guy I initially spoke to over the phone in the morning was really nice and patient with all of my questions while I was trying to figure out the… read more best solution for my circumstance (hence 2 stars instead of 1). I tried to give a call back later in the day to make sure there's still availability for the tire I needed, however both times the phone was answered and got hung up right away.
I'm hesitant on ever coming back as a customer, as I understand business can fluctuate a lot throughout the day and I wouldn't mind being on hold until the customers in store were served, but a customer over the phone should be given the same respect and attention.
Last night I got a flat tire at 4:45 and my regular tire shop couldn't help me so I called Joe's and I took my car down there immediately. I… read more thought I would have to wait til the next day but they stayed a little late and fixed it with a smile. They are my new favorite tire shop in Berkeley! Thanks Joe's for going to extra mile. Having my car back for the weekend makes a huge difference!
Really good service. Tito advised me on my options for tires in a very trustworthy manner, without making any hard sells. Also, they said they'll provide free tire rotation after… read more 6 months.
I'll always go to Joe's now. The other week on a Saturday, I noticed a tire in really bad shape, and I was just a couple blocks from Joe's. I… read more drove there. When I saw how busy they were, the line of cars waiting to get in, the busy waiting area, technicians running around all over there place, I did not expect they would be able to take me that day.
They did, no problem – what a place! They are so professional, knowledgeable, efficient and NICE. They easily and smoothly handled all us customers. My technician quickly helped me pick tires, someone gave me a ride home, 2 hours later the same person picked me up and it was all done. EASY!
I'm a super-happy customer. I've been going to America's Tires in Walnut Creek for 20 years, and they are excellent too. But what convenience to have this kind of customer service, and a ride home, that meant a lot. From now on, it's Joe's. I'm so happy I found them.
Tesla had failed me and my alignment was severely off resulting in my tire wear being very uneven.
No fear because Joe's Tires fixed it well within the allotted estimate time… read more (just over an hour vs the est. 2 hours). I even had to cut my coffee time short because they were so quick, which, as an added bonus there are tons of shops and restaurants around the area to hang out at while you wait.